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0:57
YouTube
Ken Hughes | The King of CX | Keynote Speaker
A Nice Story on Customer Experience
🎤 At the heart of every unforgettable customer experience lies one key principle: exceeding a customer’s expectations. This true story of Joshie the Giraffe at the Ritz-Carlton shows how going that extra mile can truly excite and delight customers in a way that is both memorable and shareable. It’s a masterclass in creating deep customer ...
12.6K views
Nov 25, 2024
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