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British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues. Written by Dennis Howlett, Contributor March 31, 2012 at 10:21 p.m. PT ...

British Airways has a new proactive customer service policy that’s putting the company through the media wringer because it takes its name, Know Me, a little too literally.

British Airways, the UK’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment.

HUNDREDS of customers are experiencing problems with the British Airways website. Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the ...

A travel agent has taken to social media in a last-ditch attempt to get British Airways to respond to a query about a stranded client. Lisa O’Connell, a member of Independent Travel Experts ...

A member of British Airways' staff has been praised online for her blunt response to a customer who complained after delaying a flight - but others have called the reply 'rude' ...

A British Airways customer has been left fuming after a "last-gasp cancellation cost" added £690 to the cost of their honeymoon. The passenger wrote to the Guardian newspaper's consumer affairs ...

By the end of the first quarter of 2025, British Airways will be pulling Bahrain and Kuwait from its schedule as it deals with Rolls Royce Trent 1000 engine issues on its Boeing 787 fleet.