As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

University Technology ([U]Tech) recently updated the chat tool available on help.case.edu. This new chat tool will not require a software download to use and will ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Chat AI tech is without a doubt the most exciting thing to have happened in the world of technology for quite some time – providing answers to questions, writing essays, generating working code, or ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Lost files, computer viruses, outdated software: Tech malfunctions are nothing new in the workplace, and almost half of working America reports that they seek out coworkers at least once a day for ...

Gripe Line reader Dave recently became entangled in a particularly frustrating experience with a Microsoft tech support chat bot that left him angry and in disbelief. “I recently upgraded my computer ...

I need to set up some chat services for one of our web sites. Think live tech support chat but that's not actually what it's for. Just a room, some ops, and some people talking to them.<br><br>My ...

Like getting your teeth cleaned or emptying the gutters, there are a number of digital maintenance tasks everyone should see to once or twice a year. The Help Desk has made a list of the essential ...