Co-authored by Nigel Bairstow, Ph.D., and Jeremy Neofytos, Research Assistant Over the last seven years, the customer experience on social media has shifted dramatically, moving away from the early ...

How many times do you check social media every day? How much time have you spent curating your feeds with all of your likes and interests to the point where you only see things that make you smile?

Have you ever wondered why certain posts always appear at the top of your Instagram or Facebook feed while others seem to vanish into oblivion? The truth lies in powerful, ever-evolving algorithms ...

Have you been harmed by a social media algorithm? If so, U.S. Sen. John Curtis wants to let you sue. The Algorithm Accountability Act, introduced Tuesday by Curtis and co-sponsored by Arizona Democrat ...