Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Quality assurance programs like the one at the Quality Assurance Review Center in Worcester, Mass., strengthen the quality of clinical trials, including cooperative groups conducting National Cancer ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Oct. 31, 2016) A new training program to enhance the effectiveness of contracting oversight and quality assurance processes is underway by quality ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

The primary purpose of a QA program is to ensure that your products meet the expectations of your customers. If your products fulfill the functionality you claim, continue to work without problems ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas (Aug. 19, 2020) -- Mission and Installation Contracting Command quality assurance specialists and contracting officer representatives enforce the Federal ...

At the 20th Annual Ambulatory Surgery Centers Conference in Chicago on Oct. 25, Nicole Gritton, RN, vice president of nursing and ASC operations at Laser Spine Institute, discussed quality assurance ...

You have /5 articles left. Sign up for a free account or log in. The most important tool for online programs is (no surprise) the learning management system. In a new ...

Patrick McDonough is an associate professor of microbiology at the College of Veterinary Medicine at Cornell University. He is the chairman of the United States Animal Health Association Committee on ...