What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...

Software-as-a-service options are popping up all over these days, as discussed in this week’s special Enterprise Cloud Services [add link to 10 SaaS companies to watch please] feature package. IT ...

Very few people got into IT because they wanted to manage support tickets. In a perfect world, technology works, users know what to do and the techies at the back can focus on much more interesting ...

I admit I don’t remember much from the English literature classes I’ve taken, but somehow the quote from Shakespeare’s play, Romeo and Juliet, has always stayed at the top of my mind. “What’s in a ...

ROLLING MEADOWS, Ill.--(BUSINESS WIRE)--Professional Designations Corp. (PDC) is pleased to announce its new IT Service Management Essentials certification for anyone working in IT or in roles that ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...