Starting in the mid-1980s, Industrial OEMs like GE began to recognize that the service and support of their equipment, after the sale, could represent a sizeable profitable market opportunity. This ...
Jolt Consulting Group’s FTO article The Service Excellence Curve: Achieving Best-In-Class Service Delivery, described that one of the fundamental pillars of a best-in-class service organization is ...
FRAMINGHAM, Mass.--(BUSINESS WIRE)--Despite the dramatic decline in worldwide IT spending brought on by the COVID-19 pandemic, International Data Corporation (IDC) expects the Global StorageSphere – ...
FRAMINGHAM, Mass.--(BUSINESS WIRE)--In its inaugural Global StorageSphere forecast, International Data Corporation (IDC) estimates that the installed base of storage capacity worldwide will more than ...
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