The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Calling customer service is often a ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Customer service departments represent an organizations ability to interact with customers and gather valuable information pertaining to products and services. Beyond the ability to communicate ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed In fact, generative AI is predicted to boost the world economy by up to ...

Forrester Research's report "Getting Social Customer Service Right" by Diane Clarkson, online customer service analyst, stresses the importance of eBusiness professionals working across interactive ...

Fake customer service phone numbers and email addresses are appearing in Google searches, warns the Federal Trade Commission. Some scammers are creating fake customer service information for popular ...

New York, New York – November 17, 2025 – PRESSADVANTAGE – Silverback AI Chatbot has announced the release of its “AI ...

It’s referred to as CX, one of those insider-y near-acronyms meant to convey significance through brevity. CX is shorthand for “customer experience,” the significance of which cannot be underestimated ...

The newest technology in retail is bringing back something very old: customer service. Whether it’s helping customers find what they need in a big-box store or welcoming a returning customer by name, ...