When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

Checking out the top 10 most popular customer service/call center articles on CMSWire from 2022. Customer service and call centers have become an extremely important part of a brand’s customer ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

A massive and rapid shift in customer expectations is underway. Customers want personalized and highly relevant experiences across each business interaction — and they want these experiences instantly ...

The Equal Employment Opportunity Commission on Friday approved a plan to set up a contractor-operated national customer service center on a two-year trial basis. The four commissioners decided last ...