The recognition highlights XM’s established global customer experience infrastructure and its continued focus on supporting traders across international markets. XM has received the Global Customer ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

The race to own customer experience is on. Beyond the accounting profession, companies are recognizing the importance of delivering a rich client experience to differentiate themselves from the ...

Cost efficiency is legitimate, but it's incomplete: it treats every interaction as something to resolve rather than something ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

When it comes to delivering on the client experience, Tom West said it should be "an elevated experience." As senior partner at Virgina-based Signature Estate & Investment Advisors and the head of an ...

Law firms say it universally in website copy, pitch decks, and other marketing and business development communications: We are client-focused, we put our clients first, our clients are our partners.

Two New Zealand-born companies formalize a partnership to help brokers keep more of the clients they work hard to winPORTLAND, Ore., Oct. (GLOBE NEWSWIRE) -- AskNicely, the AI-powered customer ...

Sponsored content is content produced by an advertiser that is published on Inman and is promoted alongside Inman's own editorial content. The content will be identified as ‘sponsored content’ ...

When I consult with advisors, the first and last priority I hear from them is finding new ways to grow their business. Of course, bringing on new clients is important, but it’s also critical not to ...

Today’s legal clients expect more transparency, responsiveness, and value at every stage of their journey. The firms that thrive are those that treat client experience as a measurable, strategic ...

You probably know that once a client selects a financial adviser, they rarely leave. In fact, according to McKinsey & Co., client retention rates hover right around 94%. Given the loyalty clients show ...