Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

"Indosoft's call center software technology was selected based on the robustness of the platform, the capability of its ACD and the availability of simple, easy to use wizards for setup and management ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Humberto Sarabia Jr., lead dispatcher for the 502nd Civil Engineer Group/Fire Department, responds to a 911 emergency call on Joint Base San Antonio-Randolph, Texas, Oct. 3, 2018. (U.S. Air Force ...

We recently published a list of 13 Cheap AI Stocks to Buy According to Analysts. In this article, we are going to take a look at where NICE Ltd. (NASDAQ:NICE) stands against other cheap AI stocks to ...

French call center software startup Aircall SE looks likely to be one of the beneficiaries of the COVID-19 pandemic after raising $65 million in a round of funding that brings its total amount raised ...

SAP AG today disclosed that it has pulled out of a year-old agreement under which it was reselling call center software developed by Nortel Networks Corp.’s Clarify division. The Clarify software had ...