CRM systems typically have records for sequential activities - campaigns, tasks, meetings, and notes. Use the wrong one for your particular information, and you'll end up with almost no reporting or ...

Salesforce, the global leader in CRM, today announced new research from IDC detailing the economic impact of artificial intelligence (AI) on CRM. AI-powered CRM activities will drive new efficiencies ...

Gartner has just been published its latest edition of "Magic Quadrant for Social CRM" -- and with it, the challenges facing vendors in this space have finally been articulated. Not least of those ...

The strategic economic issue for all CRM initiatives must be their cost/benefit relationship. Put simply: How can we determine how much we can afford to spend on CRM activities for a single customer ...

Bitrix24 Redefines CRM Productivity with All-in-One Activity View Bitrix24 October 3, 20252 min read With Bitrix24's all-in-one CRM view, sales and support teams can finally say goodbye to juggling ...

Microsoft has earlier released a roadmap for the Microsoft Dynamics CRM suite. As part of a major Service Update this month, both the on-premise and SaaS versions of Dynamics CRM will get social ...

It's time to take a break from the endless stream of Windows 8 posts here and play some catch-up. And there's no topic like Dynamics CRM Online to break the ice. We've known since earlier this year ...

Social CRM is not really about social-media technology and sites such as Facebook and Twitter, but rather it's a different way of looking at interacting with consumers. Cath Everett reports. Social ...