ISLANDIA, N.Y., Oct. 6 /PRNewswire/ -- CA Technologies (Nasdaq: CA) today unveiled CA Service Desk Manager On Demand, a fully ITIL pre-configured version of CA Service Desk Manager, featuring workflow ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

CA, an Islandia, N.Y.-based IT management software developer announced Monday that colocation provider i/o Data Centers will be using one of its products in its facilities. CA Service Desk Manager is ...

The integration allows support representatives to launch a full Bomgar remote support session directly from CA Service Desk Manager incident management or self-service capabilities. Bomgar records all ...

Nigeria’s Access Bank has deployed a range of CA Technologies solutions aimed at taking service management to higher levels; boosting customer service and enriching clients’ experiences through better ...

CA this week introduced a slew of product enhancements that industry watchers say reflect how enterprise IT executives want to buy management software now: as integrated bundles and via subscription.

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

We are seeking a Technical Services Consultant specializing in CA Service Management (CA SM) to join our ITSM consulting team. The role requires in-depth knowledge of CA Service Management (formerly ...