I'm down to the last chapter of The Commonwealth of Self Interest: Customer Engagement, Business Benefit and then have some editing to do. But I want to make sure that you keep getting some good ...

Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every time.” This truism can easily be applied to the world of sales. Even the best rep ...

It is a truism that each company is unique. What is often not realised is that each therefore needs to approach Customer Relationship Management (CRM) in a manner that suits its own circumstances and ...

As businesses seek a higher return and increased effectiveness on marketing, sales and service program investments, the customer relationship management (CRM) software market is seeing dramatic growth ...

Posted: May 24, 2025 | Last updated: May 24, 2025 Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what ...

To gain an edge on their competition, salespeople, for instance, will rely on tools to streamline product and price configurations, personalized customer recommendations, price negotiations, and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kalyan Varma When scaling ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Businesses grow when they maintain healthy relationships with their ...

Knowing your customers intimately and using that knowledge to deliver better products and services, improve customer service and increase sales opportunities is the concept behind customer ...